ServiceNow

Category

APIs

Runs in

The Phloem cloud — nothing to install

Lets Hamming query your ServiceNow instance live — incidents, problems, change requests, and any other table the account can read.

#What Phloem reads

• Table rows, queried live with a ServiceNow encoded query (e.g. active=true^priority=1) on the table Hamming names: incident, problem, change_request, cmdb_ci, kb_knowledge and so on
• Reference fields, with both their stored value and display value

Nothing is copied ahead of time; each question is a fresh query. Read-only.

#What you need

• Your instance hostname (your-instance.service-now.com).
• A ServiceNow user that can read the tables you want, with either:
  • Basic Auth — its username and password
  • OAuth 2.0 — a client ID and secret from the ServiceNow Application Registry, plus a username and password

#Connect

1. In the console, open Connectors, choose Add connector, then ServiceNow.
2. Enter Instance URL, without https://.
3. Choose an Authentication Method:
   • Basic Auth (Username & Password) — Username and Password
   • OAuth 2.0 (Client Credentials) — Client ID, Client Secret, OAuth Username and OAuth Password
4. Save. The test reads one user record to check access.

#What Hamming can do

• Query — run an encoded query on a named table and return rows
• Sample — a few rows from a table

#Connection fields

What the Add connector form asks for.

Updated November 6, 2026